Kane Realty Corporation
  • Customer Service
  • Full Time

Comprehensive Benefits Package to include Medical, Dental, Life Insurance, Disability, Long Term Care & 401(k) Savings Plan with Company Match

Tenant Services Coordinator

The Tenant Services Coordinator provides support to the property management team by coordinating the day-to-day activities of the building staff and contract services, as well as fulfilling the needs and addressing the issues of tenants and their guests.  It is the responsibility of the Tenant Services Coordinator to exhibit exceptional client service when communicating with tenants and/or vendors.

The Tenant Services Coordinator will assist with the implementation and administration of policies and procedures on a day-to-day basis that will ensure all projects are well managed and executed. The Tenant Services Coordinator will maintain a strong positive working relationship with all tenants and will be accountable to management for ensuring issues and needs are responded to and resolved by the appropriate individual, department, or service. This position will also have some responsibility for general administrative, accounting, help desk, and event coordination functions as they pertain to tenants and the operation of the building.

The Tenant Services Coordinator is also a Kane Realty & North Hills Ambassador and will be expected to become knowledgeable when it comes to the immediate area in order to assist patrons or tenants with questions or recommendations around the property. The Tenant Services Coordinator's responsibilities will also include working directly with the Public Safety Staff on property (primarily via two way radio, during daily monitoring) to facilitate access requests, complete work order submittal for items discovered during building security checks, and arrange shuttle escorts for patrons or tenants.

Tenant Services Coordinator Duties:

  • Coordinate all incoming tenant requests for services: logs requests, assesses nature/urgency of request/problem, and determines priority and billable status; initiates action. Follows up to ensure completion and satisfaction.
  • Assist with coordinating new tenant orientation meetings and signage requests.
  • Manage all work orders, administration, trending and tracking of monthly reporting. Submit needed work orders when reported to by support staff.
  • Assist with Conference Center reservations and administration of rules and procedures with notifying all parties involved.
  • Process, input, compile, and submit all building invoices for approval.
  • Maintain emergency procedure guidelines including list of employees requiring assistance and emergency contacts and phone numbers.
  • Prepare vendor service contracts and service orders for review and approval by the appropriate members of the Property Management team.
  • Maintain Certificate of Insurance logs and documentation for both tenants and vendors. Provide monthly status reports and updates to Assistant OAM and OAM.
  • Assist and support all tenants, provide direction assistance to all visitors, distribute general area information such as events and merchant information.
  • Assist with keeping the lobby areas clean throughout the day and report all issues to the appropriate parties.
  • Deliver newspapers daily to subscribing tenants. Sign for all other deliveries and distribute appropriately.
  • Communicate tenant janitorial requests to day porter, custodial staff, and/or night cleaning crew.
  • Operate and monitor the building's camera system and access control system (including access control change requests). Add/remove/update access cards & fobs in the system, as well as issue new cards/fobs upon request.
  • Keep inventory of access cards & fobs and inform Assistant OAM and/or OAM when stock needs replenishing.
  • Maintain presentation of lobby desk, including keeping event pamphlets and flyers up to date, stocked, and orderly.
  • Coordinate and schedule services/inspections for the building as appropriate.
  • Enforce daily operations/rules & regulations and report incidents or violations as appropriate to the Property Management team.
  • Advertise and perform North Hills gift card sales and transactions upon request.
  • Keep all property documentation (logs, reports, inspections, service history, access control, retail sales, tenant handbook, etc) up to date. Keep electronic and hard copy files per compliance requirements.

 Other Requirements

  • 40-hour work week.
  • Two to three years' industry experience/or equivalent combination of education and experience.
  • Strong working knowledge of MS Word, PowerPoint, Outlook, and Excel and general office equipment.
  • Ability to effectively communicate both orally and in writing with peers, managers and clients.
  • Dependable & flexible as well as possessing the ability to maintain a high level of confidentiality.
Kane Realty Corporation
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